1. Introduction & Scope
Jabez Software Llc. ("SmtpHost", "we", "our", or "us") provides reliable SMTP relay gateways and transactional REST API endpoints. This Privacy Policy is structured to clearly define our legal boundaries and operational procedures. This policy applies to all developers, enterprise clients, cloud software integrations, and general site visitors utilizing SmtpHost pipelines.
2. Roles & Legal Classifications
To comply accurately with global data protection frameworks (such as GDPR, UK GDPR, and California Privacy Laws), SmtpHost operates under dual regulatory classifications:
- Data Processor: When we handle, temporary-buffer, or route out-of-system email payloads on behalf of our B2B customers, we act purely as a pipeline.
- Data Controller: When we collect account-specific data (payment variables, account names, login credentials, and telemetry indicators) to manage your active developer profile with SmtpHost.
3. Information We Collect
We collect only the metrics necessary to provide highly optimized SMTP server relays, domain alignment verifications, and delivery monitoring dashboards:
Administrative Profile Data
Corporate identifiers, verified contact emails, server setup parameters, credentials, API key configurations, and encrypted payment records.
Relay Connection Metadata
Client IP addresses, handshake records, STARTTLS protocols used, destination SMTP servers, and status logs (such as bounce errors or ISP rejections).
4. Cookies & Portal Analytics
SmtpHost does not use tracking pixels inside your emails. On our web application portal, we utilize essential first-party cookies to manage secure session tokens, store visual dashboard settings, and keep users authenticated. These cookies are strictly functional and do not collect peripheral browser habits or track users across external advertising networks.
5. Email Telemetry & Transit Processing
Our relay cluster operates as an instant transmission pipe. Our server memory parameters strictly regulate your transactional emails:
- Volatile Transit Memory: Email content payloads (subject headers, HTML blocks, attachment packages) are buffered entirely in volatile RAM during the network delivery handshake and deleted immediately once transmission completes.
- No Content Storing: SmtpHost never maintains database copies of email body materials.
- High-Level Event Logging: We record metrics like recipient domain, delivery timestamp, package size, and bounce states solely to populate your debugging panels.
6. International Data Transfers
To deliver email metrics globally, SmtpHost coordinates data across our multi-zone cloud infrastructure. When transferring logs outside of the European Economic Area (EEA), we employ Standard Contractual Clauses (SCCs) to guarantee equivalent data protections, security baselines, and legal paths to compliance.
7. Security & Protection Frameworks
We employ rigorous technical defenses to prevent packet manipulation, metadata leaks, or unauthorized portal access. Connection handshakes run exclusively through TLS 1.3 or TLS 1.2 channels. Profile records are shielded with AES-256 system-level database encryption, and security parameters undergo weekly penetration test reviews.
8. Data Retention Milestones
We retain account administrative records for as long as your portal account remains active. Transactional gateway delivery logs (such as record timestamps and delivery codes) are retained for 30 days to facilitate testing on your dashboard, after which they are permanently deleted.
9. GDPR & Global Privacy Rights
We respect localized data rights and extend the following compliance tools to all accounts worldwide:
- Right to Erasure (Forget Me): Instantly purge profile configurations or clear delivery records immediately from the dashboard.
- Right to Access: Export complete lists of profile metrics and transmission statistics into standardized JSON files.
- Object & Restrict Processing: Request targeted limitations on how SmtpHost routes secondary profile metrics.
10. California Specific Rights (CCPA / CPRA)
Under the California Consumer Privacy Act as amended by the CPRA, Jabez Software Llc. explicitly certifies that we do not sell or share customer personal information with any third-party marketing entities. California residents retain the right to request comprehensive reports on collected personal categories and exercise data opt-outs with zero service discrimination.
11. Subprocessors & Third Parties
SmtpHost partners with highly secure, compliant sub-service processors to maintain our delivery clusters. These partners are restricted to hosting infrastructure providers and payment processing entities. Each sub-processor maintains strict SOC2 compliance boundaries and operates under data processing agreements matching these privacy guidelines.
12. Children's Privacy
SmtpHost does not knowingly collect, aggregate, or process any identifiable data from children under 16 years of age. Our services are tailored, marketed, and intended for enterprise clients, software developers, and individuals who are at least 18 years old.
13. Policy Iterations & Updates
We may update these terms occasionally to mirror changes in global telecommunication laws, server upgrades, or new product features. If we introduce changes to our metadata retention periods, we will issue notifications via email or within the developer dashboard.